It is our endeavor at Raju’s Fashion Mall to ensure an enhanced shopping experience for you. You can thus be assured that all orders are dispatched only after they have passed well-designed quality standard checks, and are sent through the finest service providers for safe delivery. We acknowledge, however, that there is a remote possibility of damage due to handling of package through the carrier, or delivery of a wrong item due to miscommunication/technical problems.
If so happens, you are requested to inform us within 24 hours of the receipt of the package, the order number , product details (including price), and the fault in the item. You can contact us on our helpdesk no. and/or through e-mail. We will get back to you with the possible solutions so as to reach a mutually (beneficial) agreeable course of action.
Considering the ever-evolving nature of fashion, and the fact that some items may have been customized as per your specific requirements, it would not be possible for us to entertain requests for returns or exchange of items (subject to the above redressal system). Also, we believe that you would be aware of the possibility of a slight colour variation in the outfits delivered and as seen on the monitor.
Common phenomenon of a slight colour variation possible due to lighting conditions, in the outfits delivered and those as seen on the monitor. We would appreciate your cooperation in this regard, so as to help us serve you better.
You are requested to return the product within 7 days from the delivery date and need to inform us within 24 hours regarding the return of product.
Cancellation & Refund Policy
In any case we will not process the refund in cash, however the amount would be safe and secure with us and can be utilized by you at any time.
We will process refund only if the product is damaged or tampered.For the same you need to reply us within 24 hours of the delivery.
The refunds will be done according to our policy We will process your refund within 10-15working days, after product is received by us. Refund will be processed by NEFT .
It may take up to 7-10 working days for respective banks’ to process the refund and reflect it in your credit/debit card statement or net banking account. Please get in touch with your bank directly in case of any delays post confirmation of cancellation/refund.All products are customised hence we would not provide any cancellation.
For more information please feel free to send us an email at firstname.lastname@example.org or chat with us live.
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